Frequently Asked Questions
Please read our FAQ before sending us a message.
We understand things come up! You can cancel anytime by phone, email or by using the Vagaro website or mobile app. Since we do block a significant amount of time for your service, we ask that you give us a 48 business hour notice. This will help us with giving the availability to someone else.
Please note that we reserve the right to deny future services to clients who have more than two or more NO-SHOWs.
The fastest way to reschedule an appointment is by calling us. Our receptionist will help you reschedule your appointment to another time that works best for you. Can’t talk over the phone? Shoot us an email with your availability and our front desk staff will take care of you.
If for any reason you don’t have a good experience or if you are not satisfied with your hair, please do let us know by calling the salon or sending a message directly to management at [email protected]. We will reach out to you to make it right.
Absolutely. In order for us to guarantee our services, we must first have a color consultation. Color consultations are set mainly to protect and inform the client on the process necessary to achieve the hair goals as well as the cost.
While we do ask our clients to come into the salon so we can have a face-to-face consult, we are able to make exceptions and accept an online consultation for certain services, including root touchups, and non-lightening color services. Please note, that the stylist reserves the right to ask for a face-to-face consultation if hair tests are required.
Learn more on color consultations.