ONLINE ORDERS INQUIRY FORM
Questions about your order or general inquiries, please contact our customer service line: (916) 623-5683 or submit the form below.
Our customer service hours are
Monday – Friday: 9AM – 4PM PST
Frequently Asked Questions
Please read our FAQ before sending us a message.
We ship out all orders within 1-2 business days after receiving your order. You will receive a shipping confirmation email with your USPS tracking link which will update as your order makes its way to you. This link will also notify you if there are any delays in your area, causing your order to take longer than expected.
We ship out orders within 1-2 business days of receiving it. Tracking information is sent to you by email as soon as the package is shipped. Please use that link to check the status of your package.
On average USPS delivers packages within 1-3 business days depending on destination. However, USPS does have up to 30 days before declaring a package lost.
Once we send out your order to USPS, we unfortunately have no control of how long delivery will take.
In most cases, USPS delivers packages on the front porch, mailbox/locker, or office. Please ensure that the mail is not in these areas.
Unfortunately we do not cover lost or stolen packages, but you have a couple of options that we hope can help you:
We recommend visiting your local USPS post office and providing the clerks your tracking number so that they can investigate further. The packages are scanned at drop off so they should be able to provide you with the exact location where the package was delivered. If the package was delivered at the wrong location, they will provide the instructions on how to file a claim.
You can file a missing mail claim with USPS. However this process takes several days.
Please visit our Orders FAQ page for more frequently asked questions.